Professor of Head and Neck Surgery , Director Complex Pediatric Airway Disorders UCLA School of Medicine Los Angeles, California, United States
This instructional course introduces otolaryngologists to structured, MBA-informed approaches for designing and implementing sustainable patient safety initiatives. Attendees will learn how to apply systems thinking, SWOT analysis, process mapping, PDSA cycles, and performance metrics to move from adverse event analysis to standardized institutional protocols. The session incorporates real-world, case-based patient safety scenarios—including airway safety events—allowing participants to actively practice analyzing safety failures and developing actionable, system-level safety solutions applicable across diverse otolaryngology practice settings.
Learning Objectives:
At the end of the course, participants will be able to define patient safety problems in otolaryngology using structured MBA frameworks, including systems thinking and problem scoping, rather than isolated event-based analysis.
At the end of the course, participants will be able to apply organizational and process analysis tools, such as SWOT analysis, stakeholder mapping, and process mapping, to identify system-level contributors to patient safety events.
At the end of the course, participants will be able to design a sustainable patient safety initiative by translating a real-world airway safety event into a standardized institutional protocol using PDSA cycles and performance metrics.
